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Lost and found: who to call

Lost something on a plane, a train, a bus or in town? Here are 54 offices: Romagna, Bologna and the big Italian cities.

What to do straight away

  • Call whoever runs the vehicle or the place

    Do it as soon as you can: after a while the item goes to the town hall where it was found. On Trenitalia trains this happens after 15 days.

  • On a plane or at the airport

    If you left it on board, ask the Lost & Found of the arrival airport or the airline. If you lost it in the terminal, ask the airport office.

  • To collect it

    You need an ID and a description of the item, often also a loss report: ask first what they require.

The offices

These are not all the offices in Italy: there are almost 8,000 town halls. If yours is missing, call the town hall switchboard and ask for the lost property office (ufficio oggetti rinvenuti).

To be confirmed "To be confirmed" means the data comes from an unofficial or old source, or that the sources disagree: check before you set off.

Airports

  • Bologna Airport, lost property office

    Bologna (BO), via del Triumvirato 84, floor 1, Staff Gate, next to the Prima Vista lounge

    Mon and Tue 2-6 pm; Wed, Thu and Fri 10 am-12 pm and 2-4 pm

    For items lost in the terminal: report them with the online form. The website publishes the lists of items found every 10 days. Source

  • Bologna Airport, GH Bologna Lost & Found

    Bologna (BO), arrivals hall

    Phone daily 12-2 pm and 6:30-8:30 pm; counter 9:30-11:30 am and 8:30-10 pm

    For items left on board the plane and baggage that does not arrive. Source

  • Rimini Fellini Airport To be confirmed

    Rimini (RN)

    No dedicated lost property contact: ask the switchboard. Source

  • Forlì Airport

    Forlì (FC), via Carlo Seganti 103; the desk is near the baggage belts

    Information daily 8 am-8 pm

    Source

  • Milan Malpensa and Linate airports

    Milano (MI)

    Office Mon-Fri, except public holidays

    Reports only through the Foundspot platform. Items reach the office after 2-4 days. Those lost on board must be requested from the airline. Source

  • Bergamo Orio al Serio Airport To be confirmed

    Orio al Serio (BG), arrivals area, baggage claim

    Collection Mon-Fri 9 am-12 pm and 2-5 pm

    Fill in the online form once 24 hours have passed since the loss. The phone comes from an unofficial website and another gives a different number. Source

  • Turin Caselle Airport To be confirmed

    Caselle Torinese (TO), Arrivals level

    Items are kept for 12 months. The email comes from an old airport form. Source

  • Venice Marco Polo Airport To be confirmed

    Venezia (VE), ground floor, next to arrivals

    Items returned by appointment. For baggage, sources give different numbers depending on the handling company. Source

  • Treviso Canova Airport

    Treviso (TV), ground floor, arrivals area

    Daily 8 am-10 pm

    Better to book an appointment before you go. Source

  • Verona Catullo Airport

    Verona (VR), arrivals hall

    Source

  • Florence Airport To be confirmed

    Firenze (FI), ground floor, near baggage claim

    The website has the list of items found. Phone and email come from unofficial websites. Source

  • Pisa Airport

    Pisa (PI), first floor of the terminal

    Mon-Fri 10 am-4 pm

    Source

  • Rome Fiumicino Airport To be confirmed

    Fiumicino (RM), Terminal 3 arrivals, in front of belt 11

    Mon-Fri 7 am-3 pm

    Data from an older article. For items left on board each airline has its own handling company: see the list on the ADR website. Source

  • Rome Ciampino Airport

    Ciampino (RM)

    Daily 9 am-1 pm and 3-8 pm

    Source

  • Naples Capodichino Airport

    Napoli (NA)

    While the airport is closed the service is reduced: check the official page. Source

  • Palermo Airport

    Palermo (PA), first floor, departures hall

    Mon-Fri 10 am-3 pm

    After 48 hours items go to the storeroom and are returned by appointment via email. Source

  • Catania Airport

    Catania (CT)

    Source

  • Cagliari Airport

    Elmas (CA), second floor of the terminal

    Mon-Fri 9 am-1 pm and 2-5:30 pm

    Source

  • Olbia Airport To be confirmed

    Olbia (SS), arrivals area

    Items found are listed on the website. The page is not recent. Source

Trains

  • Trenitalia, Frecce and Intercity

    Search on trenitalia.findmylost.it. Collect at the Kipoint depots: Milan, Venice S. Lucia, Rome Termini, Florence and Bologna 7 am-9 pm; Turin P. Nuova, Genoa P. Principe and Brignole, Verona P. Nuova, Venice Mestre, Naples C., Bari and Palermo 8 am-8 pm. After 15 days items go to the town hall. Source

  • Trenitalia, train you have just left

    Courtesy service at the station Customer Service, to be requested straight away: Rimini, Ancona, Bologna C., Florence SMN, Pisa, Padua, Vicenza, Verona P. Nuova, Venice, Trieste, Udine, Bolzano, Brescia, Milan C., Turin P. Nuova, Genoa P. Principe, Savona, La Spezia, Rome Termini, Foligno, Pescara, Naples C., Salerno, Bari, Foggia, Lecce, Reggio Calabria. Source

  • Trenitalia, regional trains

    Also through Instagram @trenitaliaregionale and Facebook @regionaleofficial. Source

  • Emilia-Romagna regional trains To be confirmed

    Bologna (BO), Tper and Trenitalia customer office, west wing of Bologna Centrale

    Daily 7 am-8 pm

    Number from a 2021 source. Source

  • Italo To be confirmed

    Daily 6 am-11 pm

    Search on FindMyLost; items stay online for 30 days. Documents and cards go to the railway police (Polfer). No depot in the stations. Data from an unofficial website. Source

  • Trenord To be confirmed

    Milano (MI), My Link Point at Milano Cadorna and Porta Garibaldi

    Items are kept for 6 days, then go to the town hall office in via Friuli 30. Source

Buses, metro and boats

  • Start Romagna

    Ravenna, Forlì-Cesena, Rimini

    Report it with the form on the website, as soon as possible and with as many details as you can: a search starts in the depots of Cesena, Forlì, Ravenna, Rimini and Riccione. Source

  • Tper, including bus 944 and Marconi Express To be confirmed

    Bologna, Ferrara, Imola

    No dedicated office: in Bologna items end up at the town hall office. Source

  • ATM Milan

    Milano (MI), via Friuli 30, town hall office

    Mon-Fri 8:30 am-12 pm

    Metro, trams and buses go through the town hall office. To collect you need an ID; you can send someone with a proxy. Source

  • ATV Verona

    Verona (VR), viale della Stazione di Porta Vescovo 11

    Mon-Sat 8 am-12:45 pm

    Source

  • ACTV Venice To be confirmed

    Venezia (VE), via Martiri della Libertà 396, Mestre

    Numbers from an unofficial source, from around 2023. Source

  • AMT Genoa

    Genova (GE)

    Working days 8:15 am-1 pm

    Source

  • Rome public transport

    Roma (RM), circonvallazione Ostiense 191, Roma Capitale office

    Buses, metro and taxis go through the Roma Capitale office. Source

  • ANM Naples

    Napoli (NA), via G. Marino 1, Customer Office

    Buses, metro and funiculars. Online form in the customer services section of the website. Source

  • FlixBus

    Online form only: report a lost item in the help centre. A reply usually comes within 14 days. Source

Town halls

Parks and airlines

  • Mirabilandia

    Savio di Ravenna (RA)

    The park has its own lost property office. From November to March the phone is answered Mon-Fri only. Source

  • ITA Airways

    Fiumicino (RM)

    Items left on flights arriving at Fiumicino or in the Rome lounges. Write the flight, date, contact details and description. They are kept for 20 days, then go to ADR. Source

List collected by hand and checked on 2 November 2026. Hours and numbers change often. Useful numbers · Tourist offices · Luggage storage

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